You Probably Have Questions

Their age isn't the important issue.  The puppy or kitten must be completely vaccinated with our required vaccinations and up to date with flea and tick prevention. Your vet will discuss with you the appropriate age for all required vaccinations. No exceptions. All canine guests are required to be potty trained to visit as well.

Our required vaccinations are for dogs: Rabies, DHPP/DHLPP, Bordetella. Groom dogs only require rabies, but having all necessary vaccinations is recommended.

Our required vaccinations are for cats: Rabies, FVRCP, FeLV

Along with the suite, 4+ daily one on one outings with a staff member for pups, Twice daily litter-scooping for cats, always fresh water, a daily "hotel housekeeping" room freshening service, and tons of love and attention! 

Yes, we actually encourage this but with a few rules... 1.) Pets must be able to eat within the same run with no aggressive behavior between them.  2.) both pets must be fed the same food and not be medicated VIA feeding  3.)  Owners must understand the risk of placing pets together in the same run. We still reserve the right to separate pets at any time for safety concerns.

We are not, and here’s why: For us, it is safest to have designated private areas for our guests to decompress when not being monitored in a group setting. We utilize private rooms for each of our boarding guests since we take pets who are both friendly with others, and those who need their space. For daycare, we utilize rooms or appropriately sized crates between daycare rotations to give each dog a comfortable and private space to rest and recuperate between play groups or rest when a non-compatible play mate may be taking their turn in rotation. Facilities that allow their guests 24/7 access to common areas may work for some pets, but in our experience; our protocols make for an all around safer environment.

Scheduled tours are encouraged, but not allowed at the time of drop off. Pets also cannot accompany you on your tour, but are welcome to visit for a trial day or night! We pride ourselves on transparency here, and are happy to show you around and answer any questions you may have. Tours are always during our quieter period, scheduled between 12:30-2:30 and last approximately 20 minutes. We certainly offer same day tours if we are able to accommodate, but during our busier times and holidays, it may be better to make an advanced reservation. We don't offer any tours during open business hours. During this time we are frequently moving dogs and assisting customers so it creates a safety issue.

Yep, because dogs are dogs. They see something new, and exciting or know they are going outside and tend to get vocal. The dogs here know our staff members very well, and most of the time are calm, quiet, and relaxing in their rooms/out in daycare playing. New people on tours, meal times and moving dogs in and out are usually the only times they will make any noise. They're just saying "woohoo! Something exciting is going on! Hey there!". Remember, we are a working pet care facility! Dogs can be messy, spill waters and sometimes even with abundant outings, have a potty accident(especially our boarders who are incontinent seniors). We run a tight ship around here with cleanliness, and that means lots of mopping and cleaning throughout the day; but no matter how clean, you cannot completely make the dog smell disappear. If someone finds out the secret, let us know!

Yes, your pet can be exposed to disease whenever it comes into contact with other animals or where other animals are being moved.  We do our best to minimize that risk, however risk cannot be eliminated.  We require vaccinations up to date to try and minimize spread and keep our pet friends as healthy as possible. We make every effort to clean and sanitize in order to provide a clean and healthy environment for your pet during its stay. We sanitize with veterinary grade disinfectants, have strict vaccination policies, multi faceted cleaning procedures, a commercial de-humidifier and we have also installed several HEPA air scrubbers in the boarding area and one in the lobby which is an air treatment system designed to filter and purify the air. We are happy to show clients the products we use to disinfect at any time.

 Our daycare program is structured to provide your dog with a positive atmosphere that allows them to socialize and play to their full potential. Each potential dog-daycare guest must complete an assessment, where we will follow our assessment checklist and introduce them to the pack slowly to see how they interact with different pets. If they are a good fit, they will then be put into play-groups based on their size, personality, and play style! Attendees are always monitored by a daycare team member, and positive-reinforcement based practices are utilized to teach your pup good manners while they are here. We use different forms of enrichment, which include activities like pool-time, follow-the-leader, fetch, tug, group-sits, group-recalls, working on general obedience, playing on our playground equipment, Scent-games and more! And of course, they have plenty of time to play with their friends in rotated-groups. Midday our campers get a treat, and naptime. If this doesn't sound like a good match for your pet, there are other great facilities in town that may be a better fit!

Who may enjoy daycare: Social, friendly, healthy dogs who are physically-able to keep up with a playgroup.

 Who might not be the best match for doggie-daycare: Pups who are frail, very senior, unaltered males over 7 months, pregnant, over-anxious, resource guarders, physically unable to keep up with a playgroup, or are very dog-selective/aggressive. It is absolutely OK if your pup doesn't seem like a match, or didn't pass their assessment. We love them just the same! Some pups just aren't happy in a daycare group setting. We still have options for dogs like this, including private playtimes with a staff member and dayboarding!

Your veterinarian provides a service that to a pet owner is priceless(and also priceless to us here at Three Oaks, we sincerely adore our local veterinary staff).   When our dogs are in need of medical attention we want our veterinarians taking care of them and catering to all their medical needs.   Please, if your pet is having a serious medical problem and you need to board, the veterinarian's office is most likely the best place for you to seek boarding...  This is what they are there for.  Most veterinarian clinics are not set up for optimal long term boarding for your healthy pet.   At a boarding facility, our primary function is to provide comfortable and spacious housing and dedicated staff whose only responsibility is to provide personal attention to the needs of your pet for the length of their stay, regardless of whether its for the day, overnight, a week or a month. Three Oaks is designed with a healthy pets stay in mind with time to run off-leash, enjoy extra activities, enjoy a spacious room and not take up space in a veterinary setting for a pet who may need more round the clock medical monitoring.